Privacy Policy

Last Updated: June 2026

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Introduction​

Social Bloom Consulting is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when providing social work assessment, consultation and report writing services.

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Information We Collect​

We may collect personal and sensitive information including:

• Name, address, email address and contact details

• ​Date of birth and demographic information

• Referral information

• Health, medical and psychosocial information

• Assessment and support information

• Appointment and attendance information

• Funding and billing information

• Information provided by family members, carers, support workers or other professionals with your consent

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How Information Is Collected​

Information may be collected through:

• Website enquiries

• Referral forms

• Intake forms

• Telephone and email communication

• Face-to-face appointments

• Telehealth appointments

• Cliniko practice management software

• Information provided by authorised third parties

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Why We Collect Information​

We collect personal information to:

• Provide assessment and consultation services

• Prepare reports and recommendations

• Communicate with clients and referrers

• Manage appointments and billing

• Meet legal, professional and insurance obligations

• Maintain accurate client records

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Disclosure of Information

Personal information will only be disclosed where:

• You have provided consent;

• Disclosure is required or authorised by law;

• There is a serious threat to health, safety or wellbeing;

• Information is required by courts, tribunals or government agencies; or

• Disclosure is necessary for the provision of services.

With your consent, information may be shared with health professionals, support providers, schools, employers, insurers, funding bodies or other relevant parties involved in your support.

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Professional Supervision

To maintain professional standards and ensure quality service delivery, information may be discussed during professional supervision. Where possible, information will be de-identified.

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Storage and Security

Social Bloom Consulting takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored using secure electronic systems including Cliniko, password-protected devices and secure cloud-based storage services.

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Electronic Communication

While reasonable steps are taken to protect electronic communications, clients acknowledge that email and other electronic communication methods may carry inherent privacy risks.

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Access and Correction

You may request access to your personal information or request corrections to information that is inaccurate, incomplete or outdated.

Requests should be made in writing using the contact details below.

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Record Retention

Records are retained in accordance with applicable legislation, professional standards and insurance requirements.

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Privacy Complaints

If you have concerns about how your personal information has been handled, please contact Social Bloom Consulting. If your concerns cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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Contact Us​

Social Bloom Consulting

Email: info@socialbloomconsulting.com

Website: www.socialbloomconsulting.com

If you have any questions about this Privacy Policy or how your personal information is managed, please contact us.

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