OUR SERVICES
POLICIES
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Social Bloom Consulting is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how personal information is collected, used, stored and disclosed.
Information collected
We may collect personal and sensitive information including contact details, date of birth, health and psychosocial information, referral information, appointment details and billing information.
How information is collected
Information may be collected via intake forms, Cliniko booking systems, email, telephone, SMS, referrals from other professionals, and during service delivery.
Purpose of collection
Information is collected to provide safe and effective social work services, manage appointments and billing, develop support plans, and meet legal and professional obligations.
Disclosure
We do not disclose personal information unless required by law, with client consent, or where there is a serious risk to safety. Information may be discussed in professional supervision in a de-identified form where possible.
Storage and security
Information is stored securely using Cliniko and password-protected systems. Reasonable steps are taken to protect information from misuse, loss, and unauthorised access.
Access
Clients may request access to their personal information, subject to legal exceptions.
Complaints
Privacy concerns can be raised directly. If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (OAIC).